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How long may we stay and play?
There is no time limit for playing during our open play hours. Admission is good for the day! Just let our team know if you plan to leave and return in the same day. The last open play admission will be one hour before scheduled closing time, to be sure you get enough time to enjoy all that we have to offer!
Is there an age limit for playing?
Our facility is open to all children ages 12 and younger. Toddlers and younger children are sure to enjoy all that we have to offer. School-aged children are welcome, we just ask that they be respectful of the little ones in the play area as well as the toys and equipment.
May we drop off kiddos?
Adult supervision is required, so an adult must be present at all times. Adults may be parents, grandparents, other relatives and caregivers. Each new adult and child must sign our waiver prior to entering the play area.
What is the shoe policy?
Our hardwood floors are cleaned and sanitized daily, therefore allowing children and adults the option of wearing shoes, socks, or going barefoot. However, while enjoying the grassy turf, everyone must remove their shoes and children must wear socks. Socks are available for purchase at the counter if you forget yours!
May I bring outside food or snacks?
Outside food and drinks are allowed, however must not be consumed in the play area. If you have not reserved a private party, we ask that you not bring cake or cupcakes (unless you’re prepared to share with all other guests)!
What is your policy on sick children?
If you wouldn’t send them to school or day care, please be considerate of others and keep kids home. Any visibly ill children may be asked to leave to ensure that we have a safe environment for all.

What if we leave something behind?

We are not responsible for any lost or stolen items. Please do a double-check before you leave our facility! We do have a lost and found, however items that have not been retrieved within a week will be donated.
Can I use my friend’s membership card, or give mine to a friend to use?
No. Memberships MUST be used within an immediate family ONLY. You may not allow other families to use your passes at any time, even if they are visiting with you.
Do you accept cash & credit cards?
Yes, we accept cash and all major credit cards. We do not accept personal checks and we are not able to accept bills over $20 at any time.
Do you have high chairs and booster seats for use?
Yes! We have several high chairs and booster seats for our guests to utilize.
How can I rent your space for a party or other private event?
We love helping you host private events! You can book your party entirely online, or call during business hours. A $75.00 deposit is required to secure your event date and time. Typical event rental times are listed on our “Parties” page, however feel free to contact us to request another day or time, extended hours for parties, and any other special requests. Once your party has been booked, you will be required to execute a rental agreement prior to your event.
Will I have to worry about other parties or customers in the facility during my event?
Nope! ALL our parties INCLUDE a totally private rental of our entire facility. Yay!
When can I arrive to set-up for a party?
You can arrive 30 minutes before your party begins to set up, and our party assistant can help!